| General
Accounts Questions |
| If you
didn't find answer of your query Click
Here to contact us |
| ? |
How do I register
a domain? |
 |
You can search
desired Domain Name through eConnective Search Domain
Name service. |
| ? |
How can I login in my account
through web? |
|
Use Hosting
Account link under Account Login
tab in Home page of eConnective.co.uk |
| ? |
How can I upgrade my account? |
|
To upgrade your account, simply
e-mail us with the plan in which you would like
to upgrade to. We will do the rest! |
| ? |
Where is the control panel
located? |
|
The control panel is located
at yourdomain.com/login.html, You will have this
information in your welcome e-mail also. |
| ? |
How can I access web based
email control panle? |
|
You can check your e-mails
through eConnective by clicking through Check
E-Mail link in front page or login
into your account login and follow the link E-Mail |
| ? |
How do I add users to my account? |
|
You can add user accounts
in your online Control Panel. |
| ? |
How do I upload my website? |
|
You can upload your site via
FTP or via the Web Shell a web based control panel.
Details for uploading files are sent after you
complete the signup process. |
| ? |
What server does my domain
need to point to? |
|
Please contact us with the
domain name you would like to point. |
| ? |
Are wildcards enabled? |
|
Yes, wildcards are enabled. |
| ? |
How can I add or delete email
addresses? |
|
You can do this from your
Control Panel. |
| ? |
The welcome page is showing
even though I have uploaded my site? |
|
You need to replace the index
file with your homepage. |
| ? |
How do I create a sub domain?
|
|
Go into mainwebsite_html.
Create a directory of sub.yourdomain.com. Any
files placed in this directory will now show up
under http://subdomainname.yourdomain.com. |
| ? |
Will you register my domain
for me? |
|
Yes we can register your domains
for you for a low price of $10.95. |
| ? |
How do I access my account
via SSH? |
|
You will need to use user#domain.com
instead of the normal user@domain.com. |
| ? |
Can a user self-install a
SSL Certificate or does it have to be installed
by the support staff? |
|
You can install these yourself. |
| ? |
Can I purchase extra disk
space? |
|
Yes, please e-mail us for
current prices. |
| ? |
Do you provide IMAP? |
|
Yes, this is standard on all
of our packages. |
? |
How do I pay by one year?
|
|
There is an option in the
signup process to pay on a yearly basis. |
? |
Can I create a "catch-all"
e-mail alias? How? |
|
Yes, this is setup as standard
on all our packages, it is your account username. |
? |
I don't have a domain now,
what address should I use? |
|
You can use the address provided
in your welcome e-mail when you signed up. |
? |
Do you provide POP3 and SMTP
servers? |
|
Yes, we do. |
